This blog post is part of our “Guide to Family Communications” series, based on the stories we collected while assembling our 2016–2017 Impact Report.

Phone calls and letters get sent to a single designated contact that, even if up-to-date, might not be the most effective influencer to provide the support a student needs.

Educator perspectives on how Kinvolved helps

Because KiNVO allows multiple contacts per student, teachers can loop in multiple relatives and guardians who may have substantial influence over the child.

Ms. N., a Brooklyn high school teacher, worked with one student’s grandmother to add more family members to her contact list. “If that student is out, it’s clear she’s cutting class—now, any available family member can help deal with it,” she explains. The expanded circle brought drastic results: “I sent two text messages, and suddenly she was getting to school before the first-period bell!”

For Ms. S., a high school teacher in Harlem, when she learned that a parent who was supposed to be receiving automated phone calls was deaf, she switched to text messaging and added another contact to the student’s account. Just by adding another family member, “the child’s attendance went from 38% to 68% in four weeks.”

Putting it into practice

  • Add as many contacts as you need per student, then customize which contacts receive which messages in which format.
    • Pro tip: Be sure to customize the language settings for each individual.
  • As you get to know your students, ask where they spend their evenings and mornings so you learn which family members are closest when students are doing homework assignments or waking up.

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